FAQs

General Questions

Sorry, no re entry permitted.

For general admission Ticket price includes main and cultural stage entertainment along with cooking exhibitions and corporate giveaways. Food Beverages and certain kid zone features are additional. Bring enough to support our arts and crafts village.

A full EMT station will be located on the venue along with paramedics..

Parking is available on the grounds at no cost, on a first come first serve basis.

Whereas jerk food is the theme of our festival we have other food booths that sell a variety of food choices.

We encourage you to bring a lawn chair and/or blanket to make yourself feel comfortable.

No food or liquids will be allowed into the venue.

ATMs will be provided throughout the venue.

The earlier the better, gates will open at 11:00am.

Rides that have height and age restrictions will be properly marked.

A limited number of seating is available through the park – No guarantees. However there is guaranteed seating inside the VIP Garden.

Yes.

The 2016 Grace JerkFest schedule will be posted around the end of June or beginning of July 2016.

The focal point of the JerkFest is jerk food; therefore there will be a celebration of a wide array of jerk food. There will also be a limited supply of non-jerk food for the kids as well as for patrons who are looking to indulge in some of the other favourite dishes of the Caribbean!

No. However only 19+ patrons will be sold alcohol. Patrons could be asked to show proof of age.

No pets are allowed.

Bicycles can be parked and chain against the outer perimeter fence. The festival organizers are not responsible for damage or theft of bicycles however caused. Patrons can also ride around inside on their bicycle however this is not encouraged as the grounds of the festival in the late afternoons onwards is often full to capacity.

The festival is wheelchair accessible as well as it has washrooms that are wheel chair accessible. Please ask a staff for assistance and one would be more than happy to assist you.

Tickets

Tickets are non-refundable.

At outlets (to be announced) or Online (Click Here for Online Purchases)

Visa, Visa Debit, MasterCard, American Express, Interac (at participating banks: BMO, Scotiabank, TD Bank & Royal Bank)

An email will be sent to you within a few minutes of purchasing your tickets. The email will include your e-Ticket attached as an Adobe PDF file that you print on any printer on standard 8 1/2″ x 11″ paper.

Yes, your e-Ticket is a valid ticket. No other ticket will be sent to you.

If you are unable to find the email containing your e-Ticket, it is possible that it was caught by your spam filters. Make sure to check your Junk or Spam folder for an email titled “Ticketpro Confirmation”, and drag it back to your inbox or mark it as Not Spam.
If you are using Gmail, the email may be found in the Promotions tab of your inbox.
You can also print your e-Ticket yourself:

  1. Log into your Ticketpro account
  2. Click on the “My tickets” link at the top of the page, then
  3. Click on “Reprint tickets”.

For more help, please call TicketPro at 1-866-908-9090 and they will be happy to assist you in getting your tickets.

To reprint your e-Ticket:

  1. Log into your Ticketpro account
  2. Click on the “My tickets” link at the top of the page, then
  3. Click on “Reprint tickets”.